Hear what Employee Matters clients have to say about how we have helped them maximise profitability, sustainability and productivity through their employees.
Measurably Better Services
At Employee Matters, we are in an ongoing dialogue with our clients, taking care to measure how we're doing and learn what we could be doing better. That's how we know we're providing unrivalled levels of HR & Recruitment service and expertise.
NPS
Score:
+79
When asked their likelihood of recommending Employee Matters on a scale of 0 to 10, 95% of our clients gave us a score of 8/10 or higher!
Customer
Satisfaction:
89%
When asked about the service provided by our Employee/Recruitment Experts, 90% of our clients rate the service provided as 8/10 or higher!
Make Your Employees Your Advantage
Book a free call to discuss your HR, Recruitment or ER Legislation challenges with an experienced member of the Employee Matters team:
Explore Our Services
Your employees should be your greatest strength, but they could be your greatest risk.
We partner with organisations of all shapes and sizes to provide tailored HR/Recruitment services:
Outsourced HR
Our Employee Experts understand that every organisation is unique, so we analyse your HR pain points and provide a proactive HR strategy offering as much or as little HR & Recruitment help as you need, with an unrivalled level of tailored services and expertise.
Recruitment Matters
Recruitment Matters is an innovative recruitment solution ideal for businesses that need a flexible, cost-effective way to find the best talent. Whether you need to fill one role or dozens, we'll handle your end-to-end recruitment needs, partnering with you and your team to help you find and hire the right people.
Written Case Studies
Explore more examples of how we have helped our clients with their unique HR and Recruitment challenges:
Written Testimonials
Since engaging Employee Matters with Morgan as our dedicated Expert, we have made major improvements to our policies across the board that benefit both the company and our employees. We went from having virtually no policies to almost all that we require within months, and improved our processes at the same time. Overall Morgan saves us time when issues arise, her sound advice always leads us in the right direction. She is a trusted adviserMatthew GroveGK Horizons | CEO
We were referred to Employee Matters by our business coach, to provide coaching and support for our management team, make sure we were compliant with our HR responsibilities, and build on some of the structure that we already had in place. Employee Matters and the team were knowledgeable, responsive, flexible to the needs of our business, and Nardia became an integral part of our team. Employee Matters will continue to be part of Technium as we grow, and I'd recommend anyone who has employees to not wait for a problem, but to take a proactive approach and engage with Employee Matters sooner rather than later.Simon PilkingtonTechnium | Managing Director
The prospect of an employment dispute is terrifying to me, despite 40 years of legal experience, mainly in large firms. Now that I am the principal of a boutique planning and environmental law practice, employing 7 people, my salvation has been Natasha Hawker's book 'From Hire to Fire & Everything in Between'. It is a gem: well written and practical, it nicely balances my need for simplicity with sufficient detail to make it useful. The book is empowering in that it helps me identify the issues and questions I need to have in mind when analysing and addressing a problem. Thank you Natasha, you have literally improved the quality of my life by reducing my stress when it comes to dealing with employment matters.Glen McLeodGlen McLeod Legal | Principal
As a US based business with employees in Australia, I was looking for assistance in managing our Australian arm, as well as helping me to navigate the Australian employment landscape. I have been using Employee Matters and Catherine for a while now, and have been really impressed how Catherine has helped me manage the team in Australia and has kept me abreast of HR, Fair Work and other legislative developments. Catherine’s guidance and advice has been so beneficial and I really appreciate all the extra support.Ana ApostolescuCrystal Equation Corporation | Director of HR & Operations
“I had the pleasure of having Natasha involved in our 2nd annual Workforce Analytics Summit in Sydney in 2020. Natasha was very well-prepared, highly professional, and an engaging panel moderator. She knew her topics well and engaged with the speakers prior to the event to be fully prepared for an outstanding session. Looking forward to working with her again in future!”Nick KennyAventedge | Conference Producer – Australia, New Zealand & Asia
Natasha was engaged to develop and facilitate a half day training session as part of our annual global conference. The brief was to educate our people leaders on hiring excellence and optimising team performance. As a fast growing small company, we were looking for someone to train our relatively new people leaders from both commercial and technical backgrounds (and multiple geographies). Natasha was willing to understand our organisation and particular needs, and tailor the content and workshop accordingly. She also set up an expectations model in advance so we could reflect on the desired outcomes and we debriefed against this model after the event. The training session itself was very well run, with a nice mix of theory, discussion and practice sessions for behavioural interviewing in small groups. Natasha's experience as well as her passion and enthusiasm for effectively recruiting and managing people is impressive. The session was very highly rated by our people leaders and we frequently hear people talking about Natasha's interviewing techniques. We would happily recommend Natasha to organisations seeking to invest in their recruiting and people-management capability.Stuart FitzRoy| Chief Product & Engineering Officer, Rokt
Natasha did a fantastic job of both presenting key information in a pre-planned structure that was informative and easy to understand, and dealing with the many questions that came thick and fast from Q and A. It was really great to get the opportunity to speak to an expert who could help with any challenges a company is facing in the HR space no matter how big or small. I particularly liked that Natasha’s focus wasn’t just advice on how to stay on the right side of employment law, but also how to build a company with great culture and a happy, motivated and cohesive workforce. Great Job Natasha, looking forward to learning more from you in the future.Drew Alexander| Director, XAM Consulting Pty. Limited.
"In 2017, my company launched its first group coaching program, designed to provide small business owners in their early years with the knowledge and support they need to grow, whilst effectively managing commercial risk. Employees and contractors are such a high-risk area for business owners, specifically those who cannot afford – or do not know where to find – reliable advice. I met Natasha in 2015 when she was delivering a presentation to a group of small business owners. With years of experience of my own in HR, within corporate organisations, it was obvious Natasha knew her subject matter inside-out. She was engaging, relevant and it was obvious that she cared. Upon launching my group coaching program, Natasha was an obvious choice to deliver a workshop on recruitment and employee engagement. Natasha was – as usual – engaging, and the content of the presentation was very relevant to the audience. As was evident from our surveys, my clients were extremely satisfied with the workshop – they felt that Natasha was the “right balance between knowledgeable and approachable”, and that the workshop resulted in increased awareness relating to HR matters which are relevant to them, and the confidence to expand their business through more clarity on the hiring process and employee engagement strategies. Since then, all the clients who attended the workshop have hired employees and they have found the strategies they learned to be extremely useful. I recommend Natasha to all my clients who currently, or plan to, employ staff, and I hope Natasha will continue to facilitate the HR workshop for our future group coaching programs."Kathryn Kavanagh| Director, Momentum Lab
"I was very fortunate to meet Natasha Hawker at a Conference and felt so inspired by her enthusiasm that I got hold of her book “From Hire to Fire”. I found it to be an excellent summation of events that occur every day in the workplace with ready tips in how to deal with these situations. Natasha’s goal in writing the book was for it to sit "doggy eared" on managers desk and being referred to as a guide when these situations arise unannounced. This objective has been achieved and I would recommend any small business owner who is unfamiliar with managing staff to get hold of the book as it is a great knowledge base to deal with these situations".Brian DoughtyThe Outsourced CFO | Founder and Director, The Outsourced CFO
“Honoured to have Natasha Hawker sharing her entrepreneurial journey and incredible achievements with us. Her presentation has added value, inspired and empowered our start-up students’ businesses and mindset significantly. Her lessons and insights arounds Internal Communication, Retention strategies and Risk assessments were incredible. Thank you so much for sharing such powerful strategies with us.”Paula Mills| CEO, Academy of Entrepreneurs
“Thank you thank you thank you for bringing the wonderful Kevin into my life. You always told me having the right person in the job would do just that 'change my life'. While I never doubted you...one can never truly know the impact until it happens. Big kisses and thank you to you and of course Sally. Myself and my business are forever truly grateful to you both. “Janelle Gonzalez| Managing Director, Blue Toro Pty Ltd
“I really enjoyed reading your book “From Hire to Fire and Everything In Between” as it was very informative, insightful and simple. I appreciated the plain English explanations and step-by-step process. For a small business like mine, it helped guide me to properly implement formal and appropriate procedures and set better employee expectations and introduce them into a better managed business. In particular the checklists are practical and easy to refer back to, it helped me out heaps. My employees are now in a stronger business, expectations are set from the start, the culture is strong and they have hit the ground running much sooner!”Charbel Tann
"As a small business without the luxury of an in-house HR team, or the expertise to make complex and critical workforce decisions, it was logical to outsource our HR to Employee Matters. It was one of the best decisions we have made. Employee matters can ensure your business is getting it right, from the start."Sarah Hunstead| Director, CPR KIds
‘If you need to recruit, then speak first to Natasha Hawker from Employee Matters – the best way to find people. DO NOT DO IT YOURSELF – IT’S NOT WORTH IT!!! I cannot recommend their services enough. Hopefully you’ll have ‘Super Sally’ working for you - who has found us some great people. She does all the hard work, screens out the unsuitable applicants, and you’re left with just a few interviews – everything else is done for you and for such a great price it’s not even worth your time doing anything else. We will never use anyone or anything else (just don’t tell Natasha that!)’Chris Painter| Director, Mosmar Pty Ltd
"I wanted to say how over the moon delighted I am with the service, support and fit of your offer and company with ours. Ashleigh (our new team member) is fantastic. Kate was brilliant and a little over a week from first talking to you Ashleigh is here and fitting in like hand to glove. Happy, happy, happy, will definitely maintain, nurture and pursue the relationship with you as our HR team."Lucy Cole Edelstein| Director, Straight Talk
"The team at Employee Matters is experienced, commercial and professional and I feel I can trust them with my business. The Appropriate Workplace Behaviour session is an eye opener. The new guidelines around bullying are good to know and it’s comforting to know I have minimised the potential risk for my business should something go wrong. We did the session with the whole team and not only did we all walk away with some new information but also with an appreciation for the positive and respectful way we all work together.”Tim Murphy| Owner, Media Travel
"Whilst we have a full HR team, sometimes it'shelpful to have an extra experienced and professional resource to call on in peak periods or for a specific project. Natasha was very flexible and helpful to determine which parts of the project we kept in house and which parts Employee Matters completed for us. In addition to getting the job done quickly and easily we managed to keep within our budget."Linda FarrugiaHR at Trivett | General Manager
"I have engaged Natasha to assist with some tricky HR related situations I inherited at TP3 and have found her advice & support to be exemplary. Natasha was extremely responsive to my situation and offered me a couple of both creative & cost effective solutions, which we then worked through together to a satisfactory conclusion. I would recommend Natasha without hesitation and look forward to working with her again."Ruth HamiltonAustralian Institute of Management | Senior Client Relationship Manager
"Natasha has provided expert advice and services covering a broad range of HR requirements. She has recruited high calibre people within extremely tight time-frames and supported me with specific HR issues. I would highly recommend both her and her team."Steve OrleowBiopak Pty Ltd | General Manager
"Natasha is a first class HR consultant. Her expert knowledge skillfully & empathetically applied in the workforce ensures employer & employee best interests are taken care of. Natasha is valued & well respected for her humour, integrity & flexibility. Hiring Natasha will be one of the best decisions you will make."Suzanne DwyerTP3 Tacticspollak 2012 | CEO
Make Your Employees Your Advantage
Book a free call to discuss your HR, Recruitment or ER Legislation challenges with an experienced member of the Employee Matters team:
Source: the customer feedback data quoted on this page is a snapshot taken 16/1/2024.