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Employee Assistance Program (EAP)

Employee
Assistance
Program

Employee Matters helps organisations implement an EAP (Employee Assistance Program).

An EAP is a professional and confidential service paid for by an employer. It is there on an ongoing basis to assist employees if they are experiencing any personal or work-related difficulties. Our team is able to coordinate this service for you either as a part of our broader HR services, or as an independent offering.

EAP FAQ's

What is an EAP?

An Employee Assistance Program (EAP) is an employee benefit, fully funded by the employer and designed to assist your employees to understand and overcome a broad range of life and work issues in order to remain focused and productive when at work. The program helps employees find solutions or strategies to return to optimal performance and minimise disruption to the organisation. Typically EAP is used over the phone or sometimes video calls and access is also available online to many tools and relevant articles. The EAP also provides crisis intervention and consultancy services to support employers in their duty of care for their employees.

Why Provide an EAP?

These programs help promote positive organisational behaviour, enhance employee well-being and improve workplace productivity.

Are the sessions confidential?

All services are completely confidential and focus on enhancing the individual’s mental health and general wellbeing. The Employer will know that the EAP has been used, but not by whom.

How Cost Effective is an EAP?

EAPs are implemented with an expectation that the benefits to the business will include increased productivity, reduced sick leave, healthier and happier workplace relationships and lower staff turnover; all such benefits subsequently leading to increased profitability.

How can we help?

Employee Matters can help you implement an EAP so you can offer access to a high-quality, short-term, professional and fully confidential counselling service for your employees and their immediate family to make use of, to deal with personal and/or work-related issues. The service is available to them 24 hours a day, 7 days a week.

What are our customers saying?

"My Employee Expert drives me and keeps me focused and accountable, our weekly check-ins keep me honest and focused and bring topics up for discussion and she is constantly thinking about what we are going to do next. Whenever I have asked a question I get good service and an accurate response. Our Managing Director is really happy with the support from Employee Matters."

Client feedback from
Chris Brooke, Tambla

Get started

Request a free initial consultation to find out more about our EAP offering:


Alternatively, call us on (02) 8021 4206 to speak with one of our friendly employee experts or drop us a line via our contact page.

Total Outsourced HR

In addition to our EAP offering, Employee Matters provides you with a total outsourced HR solution, including:

Comprehensive
HR Roadmaps

Organisational culture
analysis & reporting

Writing and introducing
HR policies

Design and execution of
bespoke training

One-on-one coaching
and team workshops

Assistance with change
/ internal communications

Redundancy and
Fair Work assistance

Award interpretations
and classifications

Performance management
frameworks

WE’RE HERE TO HELP

Book a Free Initial Consultation

Let's Talk

Alternatively, call us on (02) 8021 4206
or drop us a note via our contact page.

Partner with our Employee Experts

Our Employee Experts are here to partner with you for the long term, integrating with your business, understanding your unique requirements, and implementing a plan to get the results you need.

We have worked with:

  • Internal HR departments
  • Start-ups
  • Businesses restructuring / undergoing acquisition

Need Help with Recruitment?

Say goodbye to agencies. Say hello to Recruitment Matters.

Testimonials

Since engaging Employee Matters with Morgan as our dedicated Expert, we have made major improvements to our policies across the board that benefit both the company and our employees. We went from having virtually no policies to almost all that we require within months, and improved our processes at the same time. Overall Morgan saves us time when issues arise, her sound advice always leads us in the right direction. She is a trusted adviser

Matthew Grove

CEO
We were referred to Employee Matters by our business coach, to provide coaching and support for our management team, make sure we were compliant with our HR responsibilities, and build on some of the structure that we already had in place. Employee Matters and the team were knowledgeable, responsive, flexible to the needs of our business, and Nardia became an integral part of our team. Employee Matters will continue to be part of Technium as we grow, and I'd recommend anyone who has employees to not wait for a problem, but to take a proactive approach and engage with Employee Matters sooner rather than later.

Simon Pilkington

Managing Director
The prospect of an employment dispute is terrifying to me, despite 40 years of legal experience, mainly in large firms. Now that I am the principal of a boutique planning and environmental law practice, employing 7 people, my salvation has been Natasha Hawker's book 'From Hire to Fire & Everything in Between'. It is a gem: well written and practical, it nicely balances my need for simplicity with sufficient detail to make it useful. The book is empowering in that it helps me identify the issues and questions I need to have in mind when analysing and addressing a problem. Thank you Natasha, you have literally improved the quality of my life by reducing my stress when it comes to dealing with employment matters.

Glen McLeod

Principal
As a US based business with employees in Australia, I was looking for assistance in managing our Australian arm, as well as helping me to navigate the Australian employment landscape. I have been using Employee Matters and Catherine for a while now, and have been really impressed how Catherine has helped me manage the team in Australia and has kept me abreast of HR, Fair Work and other legislative developments. Catherine’s guidance and advice has been so beneficial and I really appreciate all the extra support.

Ana Apostolescu

Director of HR & Operations
“I had the pleasure of having Natasha involved in our 2nd annual Workforce Analytics Summit in Sydney in 2020. Natasha was very well-prepared, highly professional, and an engaging panel moderator. She knew her topics well and engaged with the speakers prior to the event to be fully prepared for an outstanding session. Looking forward to working with her again in future!”

Nick Kenny

Conference Producer – Australia, New Zealand & Asia
Natasha was engaged to develop and facilitate a half day training session as part of our annual global conference. The brief was to educate our people leaders on hiring excellence and optimising team performance. As a fast growing small company, we were looking for someone to train our relatively new people leaders from both commercial and technical backgrounds (and multiple geographies). Natasha was willing to understand our organisation and particular needs, and tailor the content and workshop accordingly. She also set up an expectations model in advance so we could reflect on the desired outcomes and we debriefed against this model after the event. The training session itself was very well run, with a nice mix of theory, discussion and practice sessions for behavioural interviewing in small groups. Natasha's experience as well as her passion and enthusiasm for effectively recruiting and managing people is impressive. The session was very highly rated by our people leaders and we frequently hear people talking about Natasha's interviewing techniques. We would happily recommend Natasha to organisations seeking to invest in their recruiting and people-management capability.

Stuart FitzRoy

Chief Product & Engineering Officer, Rokt
Natasha did a fantastic job of both presenting key information in a pre-planned structure that was informative and easy to understand, and dealing with the many questions that came thick and fast from Q and A. It was really great to get the opportunity to speak to an expert who could help with any challenges a company is facing in the HR space no matter how big or small. I particularly liked that Natasha’s focus wasn’t just advice on how to stay on the right side of employment law, but also how to build a company with great culture and a happy, motivated and cohesive workforce. Great Job Natasha, looking forward to learning more from you in the future.

Drew Alexander

Director, XAM Consulting Pty. Limited.
"In 2017, my company launched its first group coaching program, designed to provide small business owners in their early years with the knowledge and support they need to grow, whilst effectively managing commercial risk. Employees and contractors are such a high-risk area for business owners, specifically those who cannot afford – or do not know where to find – reliable advice. I met Natasha in 2015 when she was delivering a presentation to a group of small business owners. With years of experience of my own in HR, within corporate organisations, it was obvious Natasha knew her subject matter inside-out. She was engaging, relevant and it was obvious that she cared. Upon launching my group coaching program, Natasha was an obvious choice to deliver a workshop on recruitment and employee engagement. Natasha was – as usual – engaging, and the content of the presentation was very relevant to the audience. As was evident from our surveys, my clients were extremely satisfied with the workshop – they felt that Natasha was the “right balance between knowledgeable and approachable”, and that the workshop resulted in increased awareness relating to HR matters which are relevant to them, and the confidence to expand their business through more clarity on the hiring process and employee engagement strategies. Since then, all the clients who attended the workshop have hired employees and they have found the strategies they learned to be extremely useful. I recommend Natasha to all my clients who currently, or plan to, employ staff, and I hope Natasha will continue to facilitate the HR workshop for our future group coaching programs."

Kathryn Kavanagh

Director, Momentum Lab
"I was very fortunate to meet Natasha Hawker at a Conference and felt so inspired by her enthusiasm that I got hold of her book “From Hire to Fire”. I found it to be an excellent summation of events that occur every day in the workplace with ready tips in how to deal with these situations. Natasha’s goal in writing the book was for it to sit "doggy eared" on managers desk and being referred to as a guide when these situations arise unannounced. This objective has been achieved and I would recommend any small business owner who is unfamiliar with managing staff to get hold of the book as it is a great knowledge base to deal with these situations".

Brian Doughty

Founder and Director, The Outsourced CFO

WE’RE HERE TO HELP

Book a Free Initial Consultation

Let's Talk

Alternatively, call us on (02) 8021 4206
or drop us a note via our contact page.

13682 13508