How We Work
Recruitment Partner Service (RPS)
We ensure that the promises we make to our clients are consistently fulfilled through clearly-defined client journeys.
Employee Matters offers two modes of engaging with our flexible, end-to-end recruitment services:
- Tiered Recruitment Packages – a fixed-price solution ideal for helping you source and hire for one or several current known job vacancies.
- Partner Recruitment Service (RPS) – a bespoke approach that outsources your end-to-end recruitment needs to us by embedding an Employee Matters Recruitment Expert into your team: they’ll operate seamlessly as a member of your team, helping you with current vacancies, as well as mid to long-term strategic concerns such as your employer branding and recruitment forecasting.
You can learn more about each mode of engagement using the links above. This page details our Partner Recruitment Service (RPS) client journey:
Starting Your Recruitment Partner Journey
Once you have agreed to work with us on Achieving Success Through Your People you will receive:
- A welcome from our Managing Director, Natasha Hawker
- An introduction to your Expert, telling you a little bit about them
- Information on how you have helped with our giving program, B1G1, just by signing up to our services!
- An invitation from your Expert to meet and commence your Recruitment Partner journey with us
Meet Your Dedicated Recruitment Expert
Your dedicated Recruitment Expert will meet with you to:
- Understand your short-term and medium-term recruitment needs
- Understand how you wish the relationship to grow in terms of:
- Regular contact
- Our points of contact within your organisation
- How we can support/enhance your existing processes
- Reporting requirements
- Set up a time to commence immediate recruitment projects
Taking Job Briefs
Your Recruitment Expert will meet with you to commence immediate individual recruitment projects by:
- Taking a detailed Job Brief to understand the roles you wish to recruit for, your requirements and to get to know the culture and make up of your business
- Agree with you which parts of the recruitment process you require our support for — the entire process or selected stages
- Agree the recruitment project timetables, accountabilities and deliverables at each stage and progress reporting schedule
Complete Your Recruitment Projects
As we work with you and get to know your organisation, the roles and the kinds of people you are seeking, you will see the improvements in your recruitment outcomes including:
- Increase in the speed and efficiency when filling roles with quality candidates
- Significant cost savings compared to traditional agencies or attempting to do it yourself
- Upskilling of your hiring managers
Regular Reporting
Your expert will provide regular reporting on a schedule agreed with you:
- Time allocations for each service pack you purchase
- Cost-saving calculations on a rolling quarterly/annual basis compared with a traditional recruitment agency’s model and pricing
Client Satisfaction
Scheduled calls from our Managing Director and General Manager to obtain your feedback:
- What is working for you?
- What could we be doing better for you?
Ongoing Support and Added Value
Employee Matters are your outsourced in-house HR and Recruitment experts. Partnering with us for Recruitment means you can have a single provider help you Achieve Success Through Your People through a wide range of HR offerings, such as:
- HR Consulting Services and Solutions - helping you with HR strategy, policies & procedures, exiting non-performers, redundancies, restructuring, acquisitions, and much more!
- Employee Metrics - delivering the detailed insights you need to lead the strategic workforce conversation in your workplace, including assessing your compliance, policies and practices to help you pin-point problems and issues to mitigate risk.
- ER Legislation Compliance - the Australian Government has been rolling out the biggest employment relations changes we’ve seen since Fair Work was introduced in 2009. They’re here, they’re mandatory, and we're here to help.
Get in Touch
Tell us a bit about your business and we’ll be in touch to:
- Understand the challenges that are holding your team or growth back
- Show you how our embedded HR and Recruitment Experts can solve problems faster, without the overheads
- Identify high-impact areas where HR and Recruitment support could save you time, stress, and money
- Map out a tailored approach based on your goals, industry, and internal capabilities
Alternatively, you can call us on (02) 8021 4206.