How We Work
We ensure that the promises we make to our clients are consistently fulfilled through our clearly defined Client Journey.
Starting Your HR Journey
Once you have agreed to work with us on ‘Achieving Success Through Your People’ you will receive:
- A welcome from our Managing Director, Natasha Hawker
- An introduction to your Expert, telling you a little bit about them
- Information on how you have helped with our giving program, just by signing up to our services!
- An invitation from your Expert to meet and commence your HR journey with us
Meet Your Dedicated Expert
Your dedicated Employee Expert will meet up with you to:
- Discuss any pressing HR issues and to make a start on resolving this for you
- Set up a time to complete data gathering for our Employee Metrics HR audit and diagnostic tool
- Arrange for your other free resources to be delivered
Setting You up for Success
Over the next few weeks your Expert will:
- Work with you to resolve any pressing HR issues
- Complete the Employee Metrics audit and diagnostic report, providing you with a ‘traffic light’ risk indicator and recommended actions
- Take a data-driven approach to identify trends, highlight compliance gaps, and inform your next steps
- Agree on your HR Roadmap: a one-year strategic HR plan for your organisation
Kickstart Your Journey With HR Pathways
With your plan in place we can agree on your monthly hours of HR support and your Expert will:
- Conduct an initial meeting - finalise the scope of work, plans/strategies/next steps, and what success will look like - your end goal
- Work with you to deliver our promise
Progress Check-ins
Meetings to review and ensure progress, as per your requirements
Reporting
- Status of any pressing HR issues
- Measure success against your HR Roadmap
- Visibility of how your monthly hours have been used
- Any updates to your HR Roadmap (as required)
Client Satisfaction
- Scheduled calls from our Managing Director and General Manager to obtain your feedback, e.g.:
- What is working for you?
- What could we be doing better for you?
Ongoing Support and Added Value
- Renewal of HR Pathways at the conclusion of 12 months
- Reviewing and updating the HR Roadmap
What Our Clients Say
Office Manager
Thomas Hopper & Partners
"The leadership training Catherine has provided for our managers and staff has been exceptional, but what truly sets her apart is how seamlessly she has integrated into our organisation. Unlike past experiences, Cathy feels like a genuine member of our team." ...
CEO
Clearlight Saunas
“My Employee Expert was always available and gave support with actual communication writing. He was open-minded, had a flexible approach and gave confidence in the process” ...
General Manager
Dentalife
“My Employee Expert has consistently showed a profound understanding of human resources management, combined with a genuine passion for fostering a positive and productive work environment. We are grateful for her commitment to collaboration and her dedication to achieving positive outcomes and our HR goals. Her approach to HR is ...
CFO
Riverwall Constructions
“Our Employee Expert keeps us on track with our business plan and goals. Always accessible, she offers sound, adaptable advice and effective execution. Having experienced HR support is crucial.” ...
Managing Director
Mermed
"Our Expert is a high-trust partner who delivers powerful, insightful training and practical solutions that have truly leveled up our team's leadership and feedback skills."
CEO
WayAhead
“Our Employee Expert has been very supportive with staffing issues that had been around for a long time and was able to advise us when we needed to seek legal advice” ...
CFO & Managing Director
Evie Networks
"I like the fact that you're a smaller business working with a small business and you bring that mentality to it. I like the people, I like the way your business is structured and that you're focused on an area of the market that is very different." ...
Managing Director
Lion Underwriting
“Audrey provided a professional HR service, tailored to our specific needs - nothing was a problem. She is extremely diligent and her communication is excellent.”
CFO
Tambla
"My Employee Expert drives me and keeps me focused and accountable, our weekly check-ins keep me honest and focused and bring topics up for discussion. Whenever I have asked a question I get good service and an accurate response. HR Pathways is certainly helping our businesses. Our Managing Director is ...
General Manager
Macutex
"Our Expert is a truly exceptional trainer with a talent for group engagement. What sets her apart is her incredible flexibility; she tailors every session to address our most urgent and relevant topics. She consistently reviews the material beforehand to ensure it aligns perfectly with my goals. Her sessions are ...
Head of Operations
Lion Underwriting
"Our Employee Expert has been a fantastic help to our business in the past 2 years. It's been a great support to me to know I can call her at any time for advice. She is always friendly, enthusiastic and always makes time to be available when I need advice ...
Co-Founder and Co-CEO
Constantinople
"We think our Employee Expert is outstanding. She's agile; if things don't work out how we want them to, she just picks it up and keeps moving. She can deal with any problem you give her and doesn't need a huge amount of context, she just gets into it. She ...
Occupational Therapist
Lunare Healthcare
“Audrey was incredibly responsive and flexible, going above and beyond to answer all of my questions. The support options are fantastic. Everyone I interacted with at Employee Matters was lovely. Overall, my experience has been really good.” ...
Partner
Findex
"She did a really good job with our training session. Despite the volume of questions we threw her way, she kept everything clear and relatable. By using real life examples and a layman’s perspective, she made complex topics easy to digest. We’re already looking forward to our next session!" ...
Head of People
Assetinsure
"The overall experience was excellent. The facilitator was professional, impeccably prepared, and turned a potentially dry topic into a fully engaging four-hour session. The impact was immediate: our managers were so inspired that it led to unprecedented self-reflection and a commitment to new recruitment goals for female talent. It’s rare ...
General Counsel
FC Capital
"Our trainer was good, we had a small, group, she was very practical and high level, so not bogged down in the detail - very practical and usable straight away, empathetic to our organisation in terms of its size and level of sophistication." ...
Director
Barrelhouse
"As a small business, our partnership with Employee Matters is a cornerstone for people management within our group. With ever changing standards, policies and requirements of small business from many government and non government organisations we are confident that as a group we remain compliant and more importantly offer our ...
Managing Director
Elite Woodhams Relocation
"Employee Matters provides a highly tailored and flexible service. Audrey (our Employee Expert) is incredibly responsive despite time differences, ensuring our specific needs are always met. She has a unique ability to simplify complex HR and legal boundaries into practical solutions. I would be happy to refer them to anyone ...
HR Business Partner
Carrier Australia
"Each Employee Expert I have worked with at Employee Matters has been highly experienced and professional. From my very first inquiry, I have received great, timely advice delivered with a friendly touch. Their team is positive, energetic and incredibly quick at addressing any concerns that arise." ...
Director - Head of Strategic Partnerships
Sentius
"The service we’ve received has been wonderful, with advice that is always current and practical. What sets our Employee Expert apart is her ability to build genuine relationships with both management and the team, directly supporting our company culture. Even during transitional periods, their support has been a vital asset ...
General Manager
Biopak
"Employee Matters has provided expert advice and services covering a broad range of HR requirements. They have recruited high calibre people within extremely tight time-frames and supported me with specific HR issues. I would highly recommend them." ...
CEO
GK Horizons
"Since engaging Employee Matters with Morgan as our dedicated Expert, we have made major improvements to our policies across the board that benefit both the company and our employees. We went from having virtually no policies to almost all that we require within months, and improved our processes at the ...
Managing Director
Technium
"We were referred to Employee Matters by our business coach, to provide coaching and support for our management team, make sure we were compliant with our HR responsibilities, and build on some of the structure that we already had in place. Employee Matters and the team were knowledgeable, responsive, flexible ...
Managing Director
Electromotiv
"Our Employee Expert excelled in delivering documents, getting outcomes and corralling people and we are on track to deliver the required policies by the end of the month. She developed the Program of Work that we need and we are working to that. She is adapting as she goes and ...
Director of HR & Operations
Crystal Equation Corporation
"As a US based business with employees in Australia, I was looking for assistance in managing our Australian arm, as well as helping me to navigate the Australian employment landscape. I have been using Employee Matters and Catherine for a while now, and have been really impressed how Catherine has ...
Owner
Media Travel
"The team at Employee Matters is experienced, commercial and professional and I feel I can trust them with my business. The Appropriate Workplace Behaviour session is an eye opener. The new guidelines around bullying are good to know and it’s comforting to know I have minimised the potential risk for ...
General Manager, HR
Trivett
"Whilst we have a full HR team, sometimes it's helpful to have an extra experienced and professional resource to call on in peak periods or for a specific project. Natasha was very flexible and helpful to determine which parts of the project we kept in house and which parts Employee ...
Senior Client Relationship Manager
Australian Institute of Management
"I have engaged Employee Matters to assist with some tricky HR related situations I inherited at TP3 and have found their advice & support to be exemplary. My Employee Expert was extremely responsive to my situation and offered me a couple of both creative & cost effective solutions, which we ...
Manager
Suncorp
"My Employee Expert is very responsive and really understood my requirements and sense of urgency... she was able to identify the right interim solution within 24 hours which was such a relief." ...
Director People Performance and Strategy
Precise Value
"Natasha’s responsiveness to my HR need was extremely welcomed and timely. She put my questions into immediate context. Her response was highly relevant, showing she listened in detail and provided pertinent advice whilst outlining a clear course of action. She was able to solve my problems quickly, enabling me to ...
Director
itGenius Australia
"Before engaging Employee Matters, I struggled to find somebody who could provide timely professional HR advice that didn't break the bank and didn't have large upfront cost commitments. Employee Matters were easy to engage and they were very upfront with the costs which gave me a lot of comfort in ...
Director
CPR Kids
"As a small business without the luxury of an in-house HR team, or the expertise to make complex and critical workforce decisions, it was logical to outsource our HR to Employee Matters. It was one of the best decisions we have made. Employee matters have been integral in the growth ...
Managing Director
Office Builders
"I wanted to thank Employee Matters for supporting me and my business as we tackled the key business element of employment policies. We are not a big enough company to have someone in a full-time role but I knew it was just one of those things that I needed to ...
Get in Touch
Tell us a bit about your business and we’ll be in touch to:
- Understand the challenges that are holding your team or growth back
- Show you how our embedded HR and Recruitment Experts can solve problems faster, without the overheads
- Identify high-impact areas where HR and Recruitment support could save you time, stress, and money
- Map out a tailored approach based on your goals, industry, and internal capabilities
Alternatively, you can call us on (02) 8021 4206.