Who: Cambridge University Press & Assessment | Industry: Education & Publishing | Headcount: 51 to 200 employees
Cambridge University Press & Assessment is a leading global education and publishing organisation. They proudly serve a wide variety of learners and educators across the higher education, academic, secondary school, and English language teaching sectors. Their resources and assessments help unlock the potential of students right across Australia and the world.
The Challenge
While supported by a strong global HR team, the Australian branch lacked the specialised local expertise required to manage regional day-to-day operations. They urgently needed hands-on help to confidently navigate complex Australian workplace legislation and policies. Additionally, the local leadership team faced challenges with providing timely, in-person staff support and needed reliable assistance to overcome recent recruitment delays that were impacting their growth.
The Solution
Employee Matters provided a dedicated Employee Expert to develop a tailored local HR strategy that would work seamlessly alongside their global framework. Our expert embedded themselves within the business to work closely with the senior leadership team and provide one-on-one support directly to staff members. To further boost engagement, Employee Matters conducted comprehensive employee surveys, delivered specialised training and rolled out new workplace support resources. We also stepped in to manage targeted recruitment campaigns using our local market knowledge to attract top talent quickly.
The Results
The local team is now fully supported and fully compliant with Australian employee legislation, giving the managing director and leadership team complete peace of mind. The new local HR strategy smoothly bridged the gap in on the ground support, ensuring employees had consistent access to fast and effective in-person help whenever they needed it. Furthermore, the targeted recruitment push was highly successful, allowing the business to land two excellent new hires from a single campaign in just two weeks. This revitalised approach has allowed the Australian branch to focus on their core mission of education without being bogged down by administrative roadblocks.
Client’s Own Words
“The expert advice that we’re given has made me feel confident that Cambridge is compliant. 100% I would recommend Employee Matters.
Anna Borradale, Managing Director of Cambridge University Press & Assessment