Who: Northquest Capital | Industry: Financial Services | Headcount: 15
Northquest Capital was established in 2007 with a mission to eliminate the barriers businesses face when financing the essential infrastructure required for growth, sustainable competitive advantage, operational efficiency and carbon neutrality.
Today, Northquest Capital is an experienced originator, owner, operator and manager of structured equipment and infrastructure finance solutions; including options not available from the major Australian banks.
The Challenge
In the post-COVID environment, Northquest faced declining employee engagement and productivity as it navigated changing expectations around working from home and returning to the office. These challenges were compounded by an established workplace culture and the absence of a compliant, fit-for-purpose HR framework. Northquest’s objective was to strengthen HR governance, clarify workplace expectations and build a more engaged, accountable and productive workforce capable of meeting evolving customer needs and supporting sustainable growth.
The Solution
Employee Matters utilised a diagnostic tool and collaborative methodology to gauge employee satisfaction and identify core issues. Working closely with the Northquest team, our Employee Expert developed a strategy to boost morale and operational efficiency by delivering:
- Organisational Restructuring: Realignment to better serve current and future needs.
- Compliance & Standardisation: New policies and procedures to ensure compliance and unify ways of working.
- HR Foundations: Updated position descriptions, targeted training and development programs and structured performance reviews.
The Results
Today, Northquest is realising significant productivity gains driven by enhanced employee capabilities and streamlined processes. By cross-training staff, the company has delivered measurable improvements in customer service. This operational transformation, paired with a revitalised company culture, has significantly boosted team morale and elevated the overall customer experience. Employee Matters continues to partner with Northquest to manage business-as-usual (BAU) operations and maintain their new HR framework.
Client’s Own Words
“You’ve done a great job in a cost-effective manner. I feel like the service is value for money and we are getting results. The mood around the office has changed dramatically for the better. That’s been very positive.”
Bill Murfitt, Operations Director, Northquest Capital