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I went glamping and learnt this about customer service

Every year I go away with a group of girlfriends for a weekend of great company, food, wine and a sore tummy from laughing so hard, it hurts. This year we went ‘glamping’ and the extraordinary service we received from our hosts Colin, Chris and Tammy exceeded anything I’ve ever experienced in a 5-star […]

Five Ways to Ensure that Your Clients Stay with You for the Long Haul

This week I had to say goodbye to a client that had been with me since the beginning and it was hard, very hard — she had been a regular source of income but it was the right thing to do. The issue was that the employee I had assigned had become too expensive for […]