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Complete Outsourced
HR Solutions

Your own HR specialist, without the overheads.
We deliver tailored support that scales with your business.

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Looking for HR outsourcing in Australia?

Employee Matters is your outsourced in-house HR team. We embed ourselves into your organisation, understanding your unique needs.

Employee Matters helps your organisation maximise profitability, sustainability and productivity through your employees. Our Employee Experts understand that every organisation is unique, so we analyse your HR pain points and provide a proactive HR strategy offering as much or as little HR & Recruitment help as you need, with an unrivalled level of tailored services and expertise.

Common HR Challenges That We Help Solve:

All of our Employee Experts have at least 10 years of experience solving HR challenges for organisations great and small. Some of the more common services and challenges that our clients come to us for include:

HR Policies & Procedures

We conduct a complete audit of your current employee lifecycle, drafting and implementing compliant, bespoke policies that help mitigate risk while providing clear expectations for all employees, protecting your business from disputes and underpinning cultural performance.

Exiting Non-Performers / Redundancies

Receive clear, sound guidance on managing difficult terminations and restructuring processes. We ensure all actions are fair, documented and fully compliant with Fair Work Australia, significantly reducing your exposure to costly claims and reputational damage.

Overwhelmed In-House HR Team

Instantly boost your existing capacity by embedding one of our experienced Employee Experts into your team. This flexible support can handle everything from compliance projects and other specialist work to day-to-day operations, ensuring your core HR function remains effective without the overhead of hiring permanent employees.

Unfair Dismissal Claims and Formal Investigations

Access immediate, expert support to manage complex employee complaints and formal investigations. We handle the entire process—from evidence gathering to final reporting—to ensure due diligence, procedural fairness, and a resolution that protects your commercial and legal position.

Restructuring and Acquisitions

We provide strategic HR roadmaps to navigate periods of major change, including acquisitions, sales and restructuring. Our experts can help you manage sensitive workforce communications and ensure compliance with employment legislation, protecting your business’s value and culture.

Onboarding and Engagement

Maximise the return on your people investment by implementing best-practice onboarding strategies and engagement frameworks. We design systems that accelerate new hire productivity and foster a positive culture, making your employees your greatest assets.

Modern Award Analysis and Rates

Eliminate the risk of payroll errors and back-payment liabilities with specialist Award interpretation. We conduct thorough analysis to ensure all employees are correctly classified and paid according to the latest legislative updates, giving you complete industrial compliance.

Bullying and Harassment Complaints

We manage these sensitive, high-risk complaints with urgency, expertise and discretion. Our process includes immediate intervention, confidential investigation and implementation of preventative training to uphold a safe workplace and mitigate significant health and safety exposure.

Employee Matters was founded in 2011. All our Employee Experts have at least 10 years of experience, with many having over 20 years. From Sydney to Melbourne to Perth and all across the country, our tried-and-tested methods and outsourced HR expertise are offered Australia-wide.

Get in Touch

Why Outsource Your HR Needs?

With outsourced HR services, you can access expert advice at a fraction of the cost. Whether you need to supplement your HR team without the cost of hiring or you’re a small business without an HR department, outsourced HR services can help fill the gap. Outsourcing your HR gives you:

  • Instant Access to Expert Advice

    Gain immediate support from senior HR professionals to resolve urgent people issues and make confident, sound decisions without delay.

  • Flexible, Tailored Solutions

    We embed an HR Expert into your business, delivering a bespoke strategy and ongoing support that aligns precisely with your unique commercial needs.

  • Cost-Effect Solutions

    Our cleverly-designed solutions give you the HR expertise you need, customised to fit your budget, so you can maximise value while controlling expenditure.

  • HR Compliance

    We can help you meet Fair Work and WHS obligations, mitigating your exposure to costly risks and helping you protect your reputation as an employer.

Employee Matters can help you solve your immediate and long-term HR challenges, whether that be implementing new policies and procedures, redundancies, or compliance with Employee Relations (ER) legislation. We also provide complete outsourced Recruitment services, helping you hire top talent without the agency fees.

Get in Touch

10+

Years of Experience

Partner with our HR Experts - all of whom have at least 10 years of experience helping organisations great and small make their employees their greatest assets.

89%

Customer Satisfaction Score

When asked about the service provided by our Employee/Recruitment Experts, 90% of our clients rate the service provided as 8/10 or higher!

+79

NPS Score

When asked their likelihood of recommending Employee Matters on a scale of 0 to 10, 95% of our clients gave us a score of 8/10 or higher!

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Total Outsourced HR

Employee Matters provides you with a total outsourced HR solution, including:

Comprehensive
HR Roadmaps

Organisational culture
analysis & reporting

Writing and introducing
HR policies

Design and execution of
bespoke training

One-on-one coaching
and team workshops

Assistance with change
/ internal communications

Redundancy and
Fair Work assistance

Award interpretations
and classifications

Performance management
frameworks

Get in Touch

Tell us a bit about your business and we’ll be in touch to:

  • Understand the challenges that are holding your team or growth back
  • Show you how our embedded HR and Recruitment Experts can solve problems faster, without the overheads
  • Identify high-impact areas where HR and Recruitment support could save you time, stress, and money
  • Map out a tailored approach based on your goals, industry, and internal capabilities

Alternatively, you can call us on (02) 8021 4206.

Partner With Our Employee Experts

Our Employee Experts are here to partner with you for the long term, integrating with your business, understanding your unique requirements, and implementing a plan to get the results you need.

We work with:

  • Internal HR departments

  • Start-Ups

  • Businesses Restructuring

  • Rapid-Growth Businesses

  • HR-Proactive Businesses

  • Internal Recruitment Teams

HR Training Services

As part of our HR Pathways offering, Employee Matters also offers bespoke training on a vast range of HR topics such as:

  • Advanced Behavioural Interviewing Skills for Manager

  • Managing Bullying & Harassment at Work

  • Performance Management of Poor Performers and Terminations

  • Coaching for Performance

How We Work

When you choose our outsourced HR services, Employee Matters will be your HR partner, helping you develop a solution for your burning issues. We will embed an Employee Expert into your organisation, who acts as your in-house, outsourced HR specialist. Here’s how it works when you agree to work with us on ‘Achieving Success Through Your People’:

1. Starting Your HR Journey

At the start of your HR journey with us, you can expect:

  • A welcome from our Managing Director, Natasha Hawker
  • Details about your Employee Expert
  • Information on how you have helped with our giving program, just by signing up to our services
  • Your Employee Expert to be in touch to meet with you and commence your HR journey with us
2. Meet Your Dedicated Expert

Your dedicated Employee Expert will then meet up with you to:

  • Discuss your burning HR issue and make a start on resolving this for you
  • Set up a time to complete data gathering for our Employee Metrics HR diagnostic tool
  • Arrange for your other free resources to be delivered
3. Setting You Up for Success

Over the next few weeks your Employee Expert will:

  • Work with you to resolve your burning HR issue
  • Complete the Employee Metrics diagnostic report with a ‘traffic light’ risk indicator and recommended actions
  • Agree your HR Roadmap; a one-year strategic HR plan for your organisation
4. Kickstart Your Journey With HR Pathways

With your plan in place we can agree your monthly hours of HR support and your Expert will:

  • Conduct an initial meeting, covering scope of work, plans/strategies/next steps, end goal
  • Work with you to deliver our promise
5. Progress Check-ins
  • Meetings to review and ensure progress, as per your requirements
6. Reporting
  • Status of any burning HR issues
  • Measure success against your HR Roadmap
  • Visibility of how your monthly hours have been used
  • Any updates to your HR Roadmap (as required)
7. Client Satisfaction
  • Scheduled calls from our MD and GM for feedback
  • What is working for you?
  • What could we be doing better for you?
8. Ongoing Support and Added Value
  • Repeating pathways at the end of 12 months and reviewing and updating the HR Roadmap

Employee Matters was founded in 2011. All our Employee Experts have at least 10 years of experience, with many having over 20 years. From Sydney to Melbourne to Perth and all across the country, our tried-and-tested methods and outsourced HR expertise are offered Australia-wide.

Get in Touch

Why Choose Employee Matters?

Employee Matters analyses your HR pain points and provides as much or as little HR & Recruitment services as you need. We deliver:

Cost-effective HR services
without compromising on quality

Flexibility - solutions tailor made
to your requirements and budget

A clear HR strategy that delivers
real business results

A Senior HR Manager who understands
your specific business needs

We embed in your business
and are invested in your success

HR best-practice education
for your people leaders

What Our Clients Say

Erika Buckley

Head of People
Assetinsure
"The overall experience was excellent. The facilitator was professional, impeccably prepared, and turned a potentially dry topic into a fully engaging four-hour session. The impact was immediate: our managers were so inspired that it led to unprecedented self-reflection and a commitment to new recruitment goals for female talent. It’s rare ...
Read More

Lauren Feely

Occupational Therapist
Lunare Healthcare
“Audrey was incredibly responsive and flexible, going above and beyond to answer all of my questions. The support options are fantastic. Everyone I interacted with at Employee Matters was lovely. Overall, my experience has been really good.” ...
Read More

John Mamo

Partner
Findex
"She did a really good job with our training session. Despite the volume of questions we threw her way, she kept everything clear and relatable. By using real life examples and a layman’s perspective, she made complex topics easy to digest. We’re already looking forward to our next session!" ...
Read More

Sara McLoughlin

Head of Operations
Lion Underwriting
"Our Employee Expert has been a fantastic help to our business in the past 2 years. It's been a great support to me to know I can call her at any time for advice. She is always friendly, enthusiastic and always makes time to be available when I need advice ...
Read More

Sebastian Mierau

CEO
Clearlight Saunas
“My Employee Expert was always available and gave support with actual communication writing. He was open-minded, had a flexible approach and gave confidence in the process” ...
Read More

Kurt Nilsen

Managing Director
Lion Underwriting
“Audrey provided a professional HR service, tailored to our specific needs - nothing was a problem. She is extremely diligent and her communication is excellent.”
Read More

Tom Stray

Managing Director
Dentalife
“Quick to respond and always provides detailed, thoughtful advice that shows a real understanding of our business.”
Read More

Christopher Brooke

CFO
Tambla
"My Employee Expert drives me and keeps me focused and accountable, our weekly check-ins keep me honest and focused and bring topics up for discussion. Whenever I have asked a question I get good service and an accurate response. HR Pathways is certainly helping our businesses. Our Managing Director is ...
Read More

Alan Mercieca

Managing Director
Mermed
"Our Expert is a high-trust partner who delivers powerful, insightful training and practical solutions that have truly leveled up our team's leadership and feedback skills."
Read More

Julian Train

Director
Barrelhouse
"As a small business, our partnership with Employee Matters is a cornerstone for people management within our group. With ever changing standards, policies and requirements of small business from many government and non government organisations we are confident that as a group we remain compliant and more importantly offer our ...
Read More

Sharon Grocott

CEO
WayAhead
“Our Employee Expert has been very supportive with staffing issues that had been around for a long time and was able to advise us when we needed to seek legal advice” ...
Read More

George Kitas

CFO
Riverwall Constructions
“Our Employee Expert keeps us on track with our business plan and goals. Always accessible, she offers sound, adaptable advice and effective execution. Having experienced HR support is crucial.” ...
Read More

Juanita Quirk

Office Manager
Thomas Hopper & Partners
"The leadership training Catherine has provided for our managers and staff has been exceptional, but what truly sets her apart is how seamlessly she has integrated into our organisation. Unlike past experiences, Cathy feels like a genuine member of our team." ...
Read More

Dianne Challenor

Co-Founder and Co-CEO
Constantinople
"We think our Employee Expert is outstanding.  She's agile; if things don't work out how we want them to, she just picks it up and keeps moving. She can deal with any problem you give her and doesn't need a huge amount of context, she just gets into it. She ...
Read More

Chris Mills

CFO & Managing Director
Evie Networks
"I like the fact that you're a smaller business working with a small business and you bring that mentality to it. I like the people, I like the way your business is structured and that you're focused on an area of the market that is very different." ...
Read More

Judith Raj

General Manager
Dentalife
“My Employee Expert has consistently showed a profound understanding of human resources management, combined with a genuine passion for fostering a positive and productive work environment. We are grateful for her commitment to collaboration and her dedication to achieving positive outcomes and our HR goals. Her approach to HR is ...
Read More

Liz Crowhurst

General Counsel
FC Capital
"Our trainer was good, we had a small, group, she was very practical and high level, so not bogged down in the detail - very practical and usable straight away, empathetic to our organisation in terms of its size and level of sophistication." ...
Read More

Sue Thorp

General Manager
Macutex
"Our Expert is a truly exceptional trainer with a talent for group engagement. What sets her apart is her incredible flexibility; she tailors every session to address our most urgent and relevant topics. She consistently reviews the material beforehand to ensure it aligns perfectly with my goals. Her sessions are ...
Read More

Anna Kavelj

Managing Director
Elite Woodhams Relocation
"Employee Matters provides a highly tailored and flexible service. Audrey (our Employee Expert) is incredibly responsive despite time differences, ensuring our specific needs are always met. She has a unique ability to simplify complex HR and legal boundaries into practical solutions. I would be happy to refer them to anyone ...
Read More

Linh Dinh

HR Business Partner
Carrier Australia
"Each Employee Expert I have worked with at Employee Matters has been highly experienced and professional. From my very first inquiry, I have received great, timely advice delivered with a friendly touch. Their team is positive, energetic and incredibly quick at addressing any concerns that arise." ...
Read More

Christian Roth

Director - Head of Strategic Partnerships
Sentius
"The service we’ve received has been wonderful, with advice that is always current and practical. What sets our Employee Expert apart is her ability to build genuine relationships with both management and the team, directly supporting our company culture. Even during transitional periods, their support has been a vital asset ...
Read More

Steve Orleow

General Manager
Biopak
"Employee Matters has provided expert advice and services covering a broad range of HR requirements. They have recruited high calibre people within extremely tight time-frames and supported me with specific HR issues. I would highly recommend them." ...
Read More

Matthew Grove

CEO
GK Horizons
"Since engaging Employee Matters with Morgan as our dedicated Expert, we have made major improvements to our policies across the board that benefit both the company and our employees. We went from having virtually no policies to almost all that we require within months, and improved our processes at the ...
Read More

Simon Pilkington

Managing Director
Technium
"We were referred to Employee Matters by our business coach, to provide coaching and support for our management team, make sure we were compliant with our HR responsibilities, and build on some of the structure that we already had in place. Employee Matters and the team were knowledgeable, responsive, flexible ...
Read More

Toby Roxburgh

Managing Director
Electromotiv
"Our Employee Expert excelled in delivering documents, getting outcomes and corralling people and we are on track to deliver the required policies by the end of the month. She developed the Program of Work that we need and we are working to that. She is adapting as she goes and ...
Read More

Ana Apostolescu

Director of HR & Operations
Crystal Equation Corporation
"As a US based business with employees in Australia, I was looking for assistance in managing our Australian arm, as well as helping me to navigate the Australian employment landscape. I have been using Employee Matters and Catherine for a while now, and have been really impressed how Catherine has ...
Read More

Tim Murphy

Owner
Media Travel
"The team at Employee Matters is experienced, commercial and professional and I feel I can trust them with my business. The Appropriate Workplace Behaviour session is an eye opener. The new guidelines around bullying are good to know and it’s comforting to know I have minimised the potential risk for ...
Read More

Linda Farrugia

General Manager, HR
Trivett
"Whilst we have a full HR team, sometimes it's helpful to have an extra experienced and professional resource to call on in peak periods or for a specific project. Natasha was very flexible and helpful to determine which parts of the project we kept in house and which parts Employee ...
Read More

Ruth Hamilton

Senior Client Relationship Manager
Australian Institute of Management
"I have engaged Employee Matters to assist with some tricky HR related situations I inherited at TP3 and have found their advice & support to be exemplary. My Employee Expert was extremely responsive to my situation and offered me a couple of both creative & cost effective solutions, which we ...
Read More

Leesa Tongoulidis

Manager
Suncorp
"My Employee Expert is very responsive and really understood my requirements and sense of urgency... she was able to identify the right interim solution within 24 hours which was such a relief." ...
Read More

Kara-Lee Richards

Director People Performance and Strategy
Precise Value
"Natasha’s responsiveness to my HR need was extremely welcomed and timely. She put my questions into immediate context. Her response was highly relevant, showing she listened in detail and provided pertinent advice whilst outlining a clear course of action. She was able to solve my problems quickly, enabling me to ...
Read More

Peter Moriarty

Director
itGenius Australia
"Before engaging Employee Matters, I struggled to find somebody who could provide timely professional HR advice that didn't break the bank and didn't have large upfront cost commitments. Employee Matters were easy to engage and they were very upfront with the costs which gave me a lot of comfort in ...
Read More

Sarah Hunstead

Director
CPR Kids
"As a small business without the luxury of an in-house HR team, or the expertise to make complex and critical workforce decisions, it was logical to outsource our HR to Employee Matters. It was one of the best decisions we have made. Employee matters have been integral in the growth ...
Read More

George Gatt

Managing Director
Office Builders
"I wanted to thank Employee Matters for supporting me and my business as we tackled the key business element of employment policies. We are not a big enough company to have someone in a full-time role but I knew it was just one of those things that I needed to ...
Read More

Get in Touch

Get in touch today and let us show you how our outsourced HR Solutions can help you reduce risks and costs while boosting profitability by turning your employees into your greatest assets:

Get in Touch

Latest News and Media

Job Search 2026: The Power of Personality in the Age of AI

  • 11 February 2026
The job market has changed. If you’re applying for roles in 2026, you’re not just trying to impress a hiring manager, you’re trying to get past AI. Learn more in...
Read More

The Making of a CEO: Strategies for Success – Howse & Rivers

  • 12 September 2025
In a recent conversation with Adelle Howse from Howse & Rivers, Natasha Hawker shared the journey of starting and growing Employee Matters. While many see an "overnight success," the reality...
Read More

Building Stronger Businesses Through People: Natasha Hawker on the ScaleX Insider Podcast

  • 12 August 2025
“You don’t build a business — you build people and people build the business.” This was the central theme when Natasha Hawker, Founder of Employee Matters and leading expert in...
Read More

Experts Weigh In on Correct Hot-Desking Etiquette

  • 22 July 2025
Hot-desking is now common in many Australian workplaces, but not everyone knows the best way to share a desk. Natasha Hawker, managing director of HR and recruitment firm, Employee Matters,...
Read More

The Sick Tax: How to Tackle Presenteeism in Your Workplace

  • 3 June 2025
The Sick Tax in Australian Workplaces and Why ‘Presenteeism’ Is Costing Businesses Billions If you’ve ever felt guilty about calling in sick, you’re not alone. Natasha Hawker, founder of Employee...
Read More

High Paying Jobs You DON’T Need A Degree For

  • 20 May 2025
A university degree has long been seen as the primary path to a high salary, but with the evolving job market, many Australians are discovering alternative routes to rewarding careers....
Read More

Should You Speak Up if You See Bad Behaviour at Work?

  • 6 May 2025
Speaking Up at Work: What Should You Do When You Witness Unethical Behaviour? Workplace conflict is inevitable, but how it’s managed—or ignored—can make all the difference to employee wellbeing, team...
Read More

Tactic linking promotions to being in office completely divides Aussie workers

  • 27 April 2025
Promotions Now Tied to Office Attendance? The Return-to-Office Push Divides Aussie Workers A growing number of Australian employers are finding new ways to encourage staff back into the office —...
Read More

Latest Blog Articles

Why Every Business Needs a Clear Misconduct Policy

  • 26 February 2026
At Employee Matters, we spend a lot of time supporting businesses through difficult conversations. In many cases, those conversations start the same way: “We didn’t think we’d ever need a...
Read More

Personality is Your Superpower in the Age of AI

  • 24 February 2026
We are living in a new era of recruitment. With over 90% of Australian bosses now using Artificial Intelligence to advertise and hire, the landscape for job seekers has fundamentally...
Read More

How Outsourced HR Services Can Save You Time, Money and Stress

  • 24 February 2026
Most business owners don’t start a company because they’re passionate about employment contracts, performance plans, or award interpretations. Yet, before long, HR becomes a regular part of the working week....
Read More

Scrolling to Success: How to Recruit and Retain Generation Z

  • 16 February 2026
The Australian workforce is undergoing a seismic shift. As Baby Boomers retire and Millennials move into senior leadership, a new force has risen: Generation Z. Born between 1997 and 2012,...
Read More

How to Ask Exit Interview Questions That Actually Improve Your Workplace

  • 14 January 2026
When an employee leaves your business, it’s easy to focus on the logistics such as notice periods, handovers, and recruitment to fill the role. But every resignation is also an...
Read More

What Happens When an Employee Runs Out of Sick Leave?

  • 27 November 2025
Managing long or frequent employee absences can be complex. Once an employee has used all of their paid Personal/Carer’s Leave, your obligations shift - and so does your risk. Here’s...
Read More

The Employer’s Guide to the Work Christmas Party: Plan the Fun and Ditch the Risk

  • 19 November 2025
The end-of-year work Christmas party is an Australian tradition, a time to celebrate a year of hard work, build team morale and thank your employees for their efforts. But for...
Read More

Safety First, Spirits Second: How a Sydney Hospitality Group Became a Compliance Legend

  • 19 November 2025
The Sydney hospitality scene is buzzing, but behind the craft cocktails and boutique whiskeys, there's serious business - especially when it comes to compliance. Our client isn't just a stellar...
Read More
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