Hear what Employee Matters clients have to say about how we have helped them maximise profitability, sustainability and productivity through their employees.
Measurably Better Services
At Employee Matters, we are in an ongoing dialogue with our clients, taking care to measure how we're doing and learn what we could be doing better. That's how we know we're providing unrivalled levels of HR & Recruitment service and expertise.

NPS
Score:
+79
When asked their likelihood of recommending Employee Matters on a scale of 0 to 10, 95% of our clients gave us a score of 8/10 or higher!

Customer
Satisfaction:
89%
When asked about the service provided by our Employee/Recruitment Experts, 90% of our clients rate the service provided as 8/10 or higher!
Make Your Employees Your Advantage
Book a free call to discuss your HR, Recruitment or ER Legislation challenges with an experienced member of the Employee Matters team:
Explore Our Services
Your employees should be your greatest strength, but they could be your greatest risk.
We partner with organisations of all shapes and sizes to provide tailored HR/Recruitment services:
Outsourced HR
Our Employee Experts understand that every organisation is unique, so we analyse your HR pain points and provide a proactive HR strategy offering as much or as little HR & Recruitment help as you need, with an unrivalled level of tailored services and expertise.
Outsourced Recruitment
We deliver innovative recruitment solutions ideal for businesses that need a flexible, cost-effective way to find the best talent. Whether you need to fill one role or dozens, we'll handle your end-to-end recruitment needs, partnering with you and your team to help you find and hire the right people.
Client Case Studies
Explore more examples of how we have helped our clients with their unique HR and Recruitment challenges:
Client Testimonials
"There was a massive time saving for me and therefore value to business was significant as I could focus on what I needed. Our Recruitment Expert got it and she was a pleasure to deal with. She has a very clever approach, she took the time to understand my context and what the roles needed and what they didn't need. Her methodology seemed to have a lot of science behind it."Danny KingDanny King Legal | Principal
"My Employee Expert drives me and keeps me focused and accountable, our weekly check-ins keep me honest and focused and bring topics up for discussion. Whenever I have asked a question I get good service and an accurate response. HR Pathways is certainly helping our businesses. Our Managing Director is really happy with the support from Employee Matters."Christopher BrookeTambla | CFO
“My Employee Expert was always available and gave support with actual communication writing. He was open-minded, had a flexible approach and gave confidence in the process”Sebastian MierauClearlight Saunas | CEO
“Our Employee Expert has been very supportive with staffing issues that had been around for a long time and was able to advise us when we needed to seek legal advice”Sharon GrocottWayAhead | CEO
“Our Recruitment Expert delivers high-quality service, deeply understands our business needs, and brings the right candidates. Her insightful questions and vast experience consistently add value. She's also incredibly responsive, ensuring quick, effective support.”Erika BuckleyAssetinsure | Head of People
“Our Employee Expert keeps us on track with our business plan and goals. Always accessible, she offers sound, adaptable advice and effective execution. Having experienced HR support is crucial.”George KitasRiverwall Constructions | CFO
“My Employee Expert has consistently showed a profound understanding of human resources management, combined with a genuine passion for fostering a positive and productive work environment. We are grateful for her commitment to collaboration and her dedication to achieving positive outcomes and our HR goals. Her approach to HR is both strategic and compassionate, ensuring that both organization's goals and employees' well-being are prioritised.”Judith RajDentalife | General Manager
"I like the fact that you're a smaller business working with a small business and you bring that mentality to it. I like the people, I like the way your business is structured and that you're focused on an area of the market that is very different."Chris MillsEvie Networks | CFO & Managing Director
"Employee Matters provides a highly tailored and flexible service. Audrey (our Employee Expert) is incredibly responsive despite time differences, ensuring our specific needs are always met. She has a unique ability to simplify complex HR and legal boundaries into practical solutions. I would be happy to refer them to anyone looking for expert, attentive support."Anna KaveljElite Woodhams Relocation | Managing Director
"Each Employee Expert I have worked with at Employee Matters has been highly experienced and professional. From my very first inquiry, I have received great, timely advice delivered with a friendly touch. Their team is positive, energetic and incredibly quick at addressing any concerns that arise."Linh DinhCarrier Australia | HR Business Partner
"The service we’ve received has been wonderful, with advice that is always current and practical. What sets our Employee Expert apart is her ability to build genuine relationships with both management and the team, directly supporting our company culture. Even during transitional periods, their support has been a vital asset to our business."Christian RothSentius | Director - Head of Strategic Partnerships
"Employee Matters has provided expert advice and services covering a broad range of HR requirements. They have recruited high calibre people within extremely tight time-frames and supported me with specific HR issues. I would highly recommend them."Steve OrleowBiopak | General Manager
"Since engaging Employee Matters with Morgan as our dedicated Expert, we have made major improvements to our policies across the board that benefit both the company and our employees. We went from having virtually no policies to almost all that we require within months, and improved our processes at the same time. Overall Morgan saves us time when issues arise, her sound advice always leads us in the right direction. She is a trusted adviser."Matthew GroveGK Horizons | CEO
"We were referred to Employee Matters by our business coach, to provide coaching and support for our management team, make sure we were compliant with our HR responsibilities, and build on some of the structure that we already had in place. Employee Matters and the team were knowledgeable, responsive, flexible to the needs of our business, and Nardia became an integral part of our team. Employee Matters will continue to be part of Technium as we grow, and I'd recommend anyone who has employees to not wait for a problem, but to take a proactive approach and engage with Employee Matters sooner rather than later."Simon PilkingtonTechnium | Managing Director
"Our Employee Expert excelled in delivering documents, getting outcomes and corralling people and we are on track to deliver the required policies by the end of the month. She developed the Program of Work that we need and we are working to that. She is adapting as she goes and is now part of operations team and the meetings, she cares about the business and the people."Toby RoxburghElectromotiv | Managing Director
"The prospect of an employment dispute is terrifying to me, despite 40 years of legal experience, mainly in large firms. Now that I am the principal of a boutique planning and environmental law practice, employing 7 people, my salvation has been Natasha Hawker's book 'From Hire to Fire & Everything in Between'. It is a gem: well written and practical, it nicely balances my need for simplicity with sufficient detail to make it useful. The book is empowering in that it helps me identify the issues and questions I need to have in mind when analysing and addressing a problem. Thank you Natasha, you have literally improved the quality of my life by reducing my stress when it comes to dealing with employment matters."Glen McLeodGlen McLeod Legal | Principal
"As a US based business with employees in Australia, I was looking for assistance in managing our Australian arm, as well as helping me to navigate the Australian employment landscape. I have been using Employee Matters and Catherine for a while now, and have been really impressed how Catherine has helped me manage the team in Australia and has kept me abreast of HR, Fair Work and other legislative developments. Catherine’s guidance and advice has been so beneficial and I really appreciate all the extra support."Ana ApostolescuCrystal Equation Corporation | Director of HR & Operations
"I had the pleasure of having Natasha involved in our 2nd annual Workforce Analytics Summit in Sydney in 2020. Natasha was very well-prepared, highly professional, and an engaging panel moderator. She knew her topics well and engaged with the speakers prior to the event to be fully prepared for an outstanding session. Looking forward to working with her again in future!"Nick KennyAventedge | Conference Producer – ANZ & Asia
"Natasha was engaged to develop and facilitate a half day training session as part of our annual global conference. The brief was to educate our people leaders on hiring excellence and optimising team performance. As a fast growing small company, we were looking for someone to train our relatively new people leaders from both commercial and technical backgrounds (and multiple geographies). Natasha was willing to understand our organisation and particular needs, and tailor the content and workshop accordingly. She also set up an expectations model in advance so we could reflect on the desired outcomes and we debriefed against this model after the event. The training session itself was very well run, with a nice mix of theory, discussion and practice sessions for behavioural interviewing in small groups. Natasha's experience as well as her passion and enthusiasm for effectively recruiting and managing people is impressive. The session was very highly rated by our people leaders and we frequently hear people talking about Natasha's interviewing techniques. We would happily recommend Natasha to organisations seeking to invest in their recruiting and people-management capability."Stuart FitzRoyRokt | Chief Product & Engineering Officer
"Natasha did a fantastic job of both presenting key information in a pre-planned structure that was informative and easy to understand, and dealing with the many questions that came thick and fast from Q and A. It was really great to get the opportunity to speak to an expert who could help with any challenges a company is facing in the HR space no matter how big or small. I particularly liked that Natasha’s focus wasn’t just advice on how to stay on the right side of employment law, but also how to build a company with great culture and a happy, motivated and cohesive workforce. Great Job Natasha, looking forward to learning more from you in the future."Drew AlexanderXAM Consulting | Director
Make Your Employees Your Advantage
Book a free call to discuss your HR, Recruitment or ER Legislation challenges with an experienced member of the Employee Matters team:
