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Complete Outsourced
HR Solutions

Your own HR specialist, without the overheads.
We deliver tailored support that scales with your business.

Get in Touch

Looking for HR outsourcing in Australia?

Employee Matters is your outsourced in-house HR team. We embed ourselves into your organisation, understanding your unique needs.

Employee Matters helps your organisation maximise profitability, sustainability and productivity through your employees. Our Employee Experts understand that every organisation is unique, so we analyse your HR pain points and provide a proactive HR strategy offering as much or as little HR & Recruitment help as you need, with an unrivalled level of tailored services and expertise.

outsourced HR and recruitment experts

Common HR Challenges That We Help Solve:

All of our Employee Experts have at least 10 years of experience solving HR challenges for organisations great and small. Some of the more common services and challenges that our clients come to us for include:

HR Policies & Procedures

We conduct a complete audit of your current employee lifecycle, drafting and implementing compliant, bespoke policies that help mitigate risk while providing clear expectations for all employees, protecting your business from disputes and underpinning cultural performance.

Exiting Non-Performers / Redundancies

Receive clear, sound guidance on managing difficult terminations and restructuring processes. We ensure all actions are fair, documented and fully compliant with Fair Work Australia, significantly reducing your exposure to costly claims and reputational damage.

Overwhelmed In-House HR Team

Instantly boost your existing capacity by embedding one of our experienced Employee Experts into your team. This flexible support can handle everything from compliance projects and other specialist work to day-to-day operations, ensuring your core HR function remains effective without the overhead of hiring permanent employees.

Unfair Dismissal Claims and Formal Investigations

Access immediate, expert support to manage complex employee complaints and formal investigations. We handle the entire process—from evidence gathering to final reporting—to ensure due diligence, procedural fairness, and a resolution that protects your commercial and legal position.

Restructuring and Acquisitions

We provide strategic HR roadmaps to navigate periods of major change, including acquisitions, sales and restructuring. Our experts can help you manage sensitive workforce communications and ensure compliance with employment legislation, protecting your business’s value and culture.

Onboarding and Engagement

Maximise the return on your people investment by implementing best-practice onboarding strategies and engagement frameworks. We design systems that accelerate new hire productivity and foster a positive culture, making your employees your greatest assets.

Modern Award Analysis and Rates

Eliminate the risk of payroll errors and back-payment liabilities with specialist Award interpretation. We conduct thorough analysis to ensure all employees are correctly classified and paid according to the latest legislative updates, giving you complete industrial compliance.

Bullying and Harassment Complaints

We manage these sensitive, high-risk complaints with urgency, expertise and discretion. Our process includes immediate intervention, confidential investigation and implementation of preventative training to uphold a safe workplace and mitigate significant health and safety exposure.

Employee Matters was founded in 2011. All our Employee Experts have at least 10 years of experience, with many having over 20 years. From Sydney to Melbourne to Perth and all across the country, our tried-and-tested methods and outsourced HR expertise are offered Australia-wide.

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Why Outsource Your HR Needs?

With outsourced HR services, you can access expert advice at a fraction of the cost. Whether you need to supplement your HR team without the cost of hiring or you’re a small business without an HR department, outsourced HR services can help fill the gap. Outsourcing your HR gives you:

  • Instant Access to Expert Advice

    Gain immediate support from senior HR professionals to resolve urgent people issues and make confident, sound decisions without delay.

  • Flexible, Tailored Solutions

    We embed an HR Expert into your business, delivering a bespoke strategy and ongoing support that aligns precisely with your unique commercial needs.

  • Cost-Effect Solutions

    Our cleverly-designed solutions give you the HR expertise you need, customised to fit your budget, so you can maximise value while controlling expenditure.

  • HR Compliance

    We can help you meet Fair Work and WHS obligations, mitigating your exposure to costly risks and helping you protect your reputation as an employer.

Employee Matters can help you solve your immediate and long-term HR challenges, whether that be implementing new policies and procedures, redundancies, or compliance with Employee Relations (ER) legislation. We also provide complete outsourced Recruitment services, helping you hire top talent without the agency fees.

Get in Touch

10+

Years of Experience

Partner with our HR Experts - all of whom have at least 10 years of experience helping organisations great and small make their employees their greatest assets.

89%

Customer Satisfaction Score

When asked about the service provided by our Employee/Recruitment Experts, 90% of our clients rate the service provided as 8/10 or higher!

+79

NPS Score

When asked their likelihood of recommending Employee Matters on a scale of 0 to 10, 95% of our clients gave us a score of 8/10 or higher!

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Total Outsourced HR

Employee Matters provides you with a total outsourced HR solution, including:

Comprehensive
HR Roadmaps

Organisational culture
analysis & reporting

Writing and introducing
HR policies

Design and execution of
bespoke training

One-on-one coaching
and team workshops

Assistance with change
/ internal communications

Redundancy and
Fair Work assistance

Award interpretations
and classifications

Performance management
frameworks

Get in Touch

Tell us a bit about your business and we’ll be in touch to:

  • Understand the challenges that are holding your team or growth back
  • Show you how our embedded HR and Recruitment Experts can solve problems faster, without the overheads
  • Identify high-impact areas where HR and Recruitment support could save you time, stress, and money
  • Map out a tailored approach based on your goals, industry, and internal capabilities

Alternatively, you can call us on (02) 8021 4206.

Partner With Our Employee Experts

Our Employee Experts are here to partner with you for the long term, integrating with your business, understanding your unique requirements, and implementing a plan to get the results you need.

We work with:

  • Internal HR departments

  • Start-Ups

  • Businesses Restructuring

  • Rapid-Growth Businesses

  • HR-Proactive Businesses

  • Internal Recruitment Teams

HR Training Services

As part of our HR Pathways offering, Employee Matters also offers bespoke training on a vast range of HR topics such as:

  • Advanced Behavioural Interviewing Skills for Manager

  • Managing Bullying & Harassment at Work

  • Performance Management of Poor Performers and Terminations

  • Coaching for Performance

How We Work

When you choose our outsourced HR services, Employee Matters will be your HR partner, helping you develop a solution for your burning issues. We will embed an Employee Expert into your organisation, who acts as your in-house, outsourced HR specialist. Here’s how it works when you agree to work with us on ‘Achieving Success Through Your People’:

1. Starting Your HR Journey

At the start of your HR journey with us, you can expect:

  • A welcome from our Managing Director, Natasha Hawker
  • Details about your Employee Expert
  • Information on how you have helped with our giving program, just by signing up to our services
  • Your Employee Expert to be in touch to meet with you and commence your HR journey with us
2. Meet Your Dedicated Expert

Your dedicated Employee Expert will then meet up with you to:

  • Discuss your burning HR issue and make a start on resolving this for you
  • Set up a time to complete data gathering for our Employee Metrics HR diagnostic tool
  • Arrange for your other free resources to be delivered
3. Setting You Up for Success

Over the next few weeks your Employee Expert will:

  • Work with you to resolve your burning HR issue
  • Complete the Employee Metrics diagnostic report with a ‘traffic light’ risk indicator and recommended actions
  • Agree your HR Roadmap; a one-year strategic HR plan for your organisation
4. Kickstart Your Journey With HR Pathways

With your plan in place we can agree your monthly hours of HR support and your Expert will:

  • Conduct an initial meeting, covering scope of work, plans/strategies/next steps, end goal
  • Work with you to deliver our promise
5. Progress Check-ins
  • Meetings to review and ensure progress, as per your requirements
6. Reporting
  • Status of any burning HR issues
  • Measure success against your HR Roadmap
  • Visibility of how your monthly hours have been used
  • Any updates to your HR Roadmap (as required)
7. Client Satisfaction
  • Scheduled calls from our MD and GM for feedback
  • What is working for you?
  • What could we be doing better for you?
8. Ongoing Support and Added Value
  • Repeating pathways at the end of 12 months and reviewing and updating the HR Roadmap

Employee Matters was founded in 2011. All our Employee Experts have at least 10 years of experience, with many having over 20 years. From Sydney to Melbourne to Perth and all across the country, our tried-and-tested methods and outsourced HR expertise are offered Australia-wide.

Get in Touch

Why Choose Employee Matters?

Employee Matters analyses your HR pain points and provides as much or as little HR & Recruitment services as you need. We deliver:

Cost-effective HR services
without compromising on quality

Flexibility - solutions tailor made
to your requirements and budget

A clear HR strategy that delivers
real business results

A Senior HR Manager who understands
your specific business needs

We embed in your business
and are invested in your success

HR best-practice education
for your people leaders

What Our Clients Say

Matthew Grove

CEO
GK Horizons
Since engaging Employee Matters with Morgan as our dedicated Expert, we have made major improvements to our policies across the board that benefit both the company and our employees. We went from having virtually no policies to almost all that we require within months, and improved our processes at the ...
Read More

Simon Pilkington

Managing Director
Technium
We were referred to Employee Matters by our business coach, to provide coaching and support for our management team, make sure we were compliant with our HR responsibilities, and build on some of the structure that we already had in place. Employee Matters and the team were knowledgeable, responsive, flexible ...
Read More

Glen McLeod

Principal
Glen McLeod Legal
The prospect of an employment dispute is terrifying to me, despite 40 years of legal experience, mainly in large firms. Now that I am the principal of a boutique planning and environmental law practice, employing 7 people, my salvation has been Natasha Hawker's book 'From Hire to Fire & Everything ...
Read More

Ana Apostolescu

Director of HR & Operations
Crystal Equation Corporation
As a US based business with employees in Australia, I was looking for assistance in managing our Australian arm, as well as helping me to navigate the Australian employment landscape. I have been using Employee Matters and Catherine for a while now, and have been really impressed how Catherine has ...
Read More

Nick Kenny

Conference Producer – ANZ & Asia
Aventedge
I had the pleasure of having Natasha involved in our 2nd annual Workforce Analytics Summit in Sydney in 2020. Natasha was very well-prepared, highly professional, and an engaging panel moderator. She knew her topics well and engaged with the speakers prior to the event to be fully prepared for an ...
Read More

Stuart FitzRoy

Chief Product & Engineering Officer
Rokt
Natasha was engaged to develop and facilitate a half day training session as part of our annual global conference. The brief was to educate our people leaders on hiring excellence and optimising team performance. As a fast growing small company, we were looking for someone to train our relatively new ...
Read More

Drew Alexander

Director
XAM Consulting
Natasha did a fantastic job of both presenting key information in a pre-planned structure that was informative and easy to understand, and dealing with the many questions that came thick and fast from Q and A. It was really great to get the opportunity to speak to an expert who ...
Read More

Kathryn Kavanagh

Director
Momentum Lab
In 2017, my company launched its first group coaching program, designed to provide small business owners in their early years with the knowledge and support they need to grow, whilst effectively managing commercial risk. Employees and contractors are such a high-risk area for business owners, specifically those who cannot afford ...
Read More

Brian Doughty

Founder and Director
The Outsourced CFO
I was very fortunate to meet Natasha Hawker at a Conference and felt so inspired by her enthusiasm that I got hold of her book “From Hire to Fire”. I found it to be an excellent summation of events that occur every day in the workplace with ready tips in ...
Read More

Paula Mills

CEO
Academy of Entrepreneurs
Honoured to have Natasha Hawker sharing her entrepreneurial journey and incredible achievements with us. Her presentation has added value, inspired and empowered our start-up students’ businesses and mindset significantly. Her lessons and insights arounds Internal Communication, Retention strategies and Risk assessments were incredible. Thank you so much for sharing such ...
Read More

Janelle Gonzalez

Managing Director
Blue Toro
Thank you thank you thank you for bringing the wonderful Kevin into my life. You always told me having the right person in the job would do just that 'change my life'. While I never doubted you...one can never truly know the impact until it happens. Big kisses and thank ...
Read More

Charbel Tann

ATS Tiles Pty Ltd
I really enjoyed reading your book “From Hire to Fire and Everything In Between” as it was very informative, insightful and simple. I appreciated the plain English explanations and step-by-step process. For a small business like mine, it helped guide me to properly implement formal and appropriate procedures and set ...
Read More

Sarah Hunstead

Director
CPR Kids
As a small business without the luxury of an in-house HR team, or the expertise to make complex and critical workforce decisions, it was logical to outsource our HR to Employee Matters. It was one of the best decisions we have made. Employee matters can ensure your business is getting ...
Read More

Chris Painter

Director
Mosmar
If you need to recruit, then speak first to Natasha Hawker from Employee Matters – the best way to find people. DO NOT DO IT YOURSELF – IT’S NOT WORTH IT!!! I cannot recommend their services enough. Hopefully you’ll have ‘Super Sally’ working for you - who has found us ...
Read More

Lucy Cole Edelstein

Director
Straight Talk
I wanted to say how over the moon delighted I am with the service, support and fit of your offer and company with ours. Ashleigh (our new team member) is fantastic. Kate was brilliant and a little over a week from first talking to you Ashleigh is here and fitting ...
Read More

Tim Murphy

Owner
Media Travel
The team at Employee Matters is experienced, commercial and professional and I feel I can trust them with my business. The Appropriate Workplace Behaviour session is an eye opener. The new guidelines around bullying are good to know and it’s comforting to know I have minimised the potential risk for ...
Read More

Linda Farrugia

General Manager, HR
Trivett
Whilst we have a full HR team, sometimes it's helpful to have an extra experienced and professional resource to call on in peak periods or for a specific project. Natasha was very flexible and helpful to determine which parts of the project we kept in house and which parts Employee ...
Read More

Ruth Hamilton

Senior Client Relationship Manager
Australian Institute of Management
I have engaged Natasha to assist with some tricky HR related situations I inherited at TP3 and have found her advice & support to be exemplary. Natasha was extremely responsive to my situation and offered me a couple of both creative & cost effective solutions, which we then worked through ...
Read More

Steve Orleow

General Manager
Biopak
Natasha has provided expert advice and services covering a broad range of HR requirements. She has recruited high calibre people within extremely tight time-frames and supported me with specific HR issues. I would highly recommend both her and her team. ...
Read More

Suzanne Dwyer

CEO
TP3
Natasha is a first class HR consultant. Her expert knowledge skilfully & empathetically applied in the workforce ensures employer & employee best interests are taken care of. Natasha is valued & well respected for her humour, integrity & flexibility. Hiring Natasha will be one of the best decisions you will ...
Read More

Leesa Tongoulidis

Manager
Suncorp
Natasha is very responsive and really understood my requirements and sense of urgency... she was able to short list the right interim solution within 24 hours which was such a relief. ...
Read More

Justine Coombe

Founder & CEO
Ignite Digital
We recently engaged Employee Matters to hire a key team member into our business. We had failed three times to fill the position. Our business was in pain and our staff were working overtime with uncomfortable workloads to fill the gap. Natasha Hawker from Employee Matters was able to quickly ...
Read More

Kara-Lee Richards

Director People Performance and Strategy
Precise Value
Natasha’s responsiveness to my HR need was extremely welcomed and timely. She put my questions into immediate context. Her response was highly relevant, showing she listened in detail and provided pertinent advice whilst outlining a clear course of action. She was able to solve my problems quickly, enabling me to ...
Read More

Linda Butler

HR
Media Travel
I have been recruiting staff through Employee Matters for two years now. I have found them to be thorough and well informed about the needs of Corporate Travel. The staff are friendly and professional. Their service is prompt and efficient and better priced than any other recruitment agency in the ...
Read More

Peter Moriarty

Director
itGenius Australia
Before engaging Employee Matters, I struggled to find somebody who could provide timely professional HR advice that didn't break the bank and didn't have large upfront cost commitments. Employee Matters were easy to engage and they were very upfront with the costs which gave me a lot of comfort in ...
Read More

Anita Hill

Managing Director
Superior Super Solutions
Our new team member couldn’t be a more perfect fit with our company, sometimes some things are meant to be. Thanks for your help in securing such a wonderful member for our team. ...
Read More

Sarah Hunstead

Director
CPR Kids
As a small business without the luxury of an in house HR team or the expertise to make complex and critical workforce decisions, it was logical to outsource our HR to Employee Matters. It was one of the best decisions we have made. Employee matters have been integral in the ...
Read More

George Gatt

Managing Director
Office Builders
I wanted to thank Employee Matters for supporting me and my business as we tackled the key business element of employment policies. We are not a big enough company to have someone in a full-time role but I knew it was just one of those things that I needed to ...
Read More

Louise Delaney

Practice Manager
Richard Timpson Solicitors & Migration Agents
Employee Matters have been the ‘godsend’ that I was looking for. Being a small business owner in a specialist area - and having very little experience (or interest) in human resources and recruitment, I have found the services offered by Employee Matters to be exactly what I needed. With their ...
Read More

Get in Touch

Get in touch today and let us show you how our outsourced HR Solutions can help you reduce risks and costs while boosting profitability by turning your employees into your greatest assets:

Get in Touch

Latest News and Media

The Making of a CEO: Strategies for Success – Howse & Rivers

  • 12/09/2025
In a recent conversation with Adelle Howse from Howse & Rivers, Natasha Hawker shared the journey of starting and growing Employee Matters. While many see an "overnight success," the reality...
Read More

Building Stronger Businesses Through People: Natasha Hawker on the ScaleX Insider Podcast

  • 12/08/2025
“You don’t build a business — you build people and people build the business.” This was the central theme when Natasha Hawker, Founder of Employee Matters and leading expert in...
Read More

Experts Weigh In on Correct Hot-Desking Etiquette

  • 22/07/2025
Hot-desking is now common in many Australian workplaces, but not everyone knows the best way to share a desk. Natasha Hawker, managing director of HR and recruitment firm, Employee Matters,...
Read More

The Sick Tax: How to Tackle Presenteeism in Your Workplace

  • 03/06/2025
The Sick Tax in Australian Workplaces and Why ‘Presenteeism’ Is Costing Businesses Billions If you’ve ever felt guilty about calling in sick, you’re not alone. Natasha Hawker, founder of Employee...
Read More

High Paying Jobs You DON’T Need A Degree For

  • 20/05/2025
A university degree has long been seen as the primary path to a high salary, but with the evolving job market, many Australians are discovering alternative routes to rewarding careers....
Read More

Should you speak up if you see bad behaviour at work?

  • 06/05/2025
Speaking Up at Work: What Should You Do When You Witness Unethical Behaviour? Workplace conflict is inevitable, but how it’s managed—or ignored—can make all the difference to employee wellbeing, team...
Read More

Tactic linking promotions to being in office completely divides Aussie workers

  • 27/04/2025
Promotions Now Tied to Office Attendance? The Return-to-Office Push Divides Aussie Workers A growing number of Australian employers are finding new ways to encourage staff back into the office —...
Read More

Aussie bosses shamed as ‘ghosting’ trend leaves workers in the dark

  • 06/03/2025
The hiring process is under scrutiny as job seekers take a stand against being "ghosted" by potential employers. An increasing number of candidates are speaking out about the frustration of...
Read More

Latest Blog Articles

What Happens When an Employee Runs Out of Sick Leave?

  • 27/11/2025
Managing long or frequent employee absences can be complex. Once an employee has used all of their paid Personal/Carer’s Leave, your obligations shift - and so does your risk. Here’s...
Read More

The Employer’s Guide to the Work Christmas Party: Plan the Fun and Ditch the Risk

  • 19/11/2025
The end-of-year work Christmas party is an Australian tradition, a time to celebrate a year of hard work, build team morale and thank your employees for their efforts. But for...
Read More

Safety First, Spirits Second: How a Sydney Hospitality Group Became a Compliance Legend

  • 19/11/2025
The Sydney hospitality scene is buzzing, but behind the craft cocktails and boutique whiskeys, there's serious business - especially when it comes to compliance. Our client isn't just a stellar...
Read More

Tips for Choosing the Right HR Advisory Services for Your Company

  • 17/11/2025
Getting HR right is one of the smartest investments you can make in your business. It protects you from risk, strengthens your culture and helps you get the very best...
Read More

Why AI Can’t and Won’t Replace In-House HR

  • 06/10/2025
The Human Element in Australian Workplaces In the business world, the incessant buzz around Artificial Intelligence (AI) is louder than ever. We've seen how AI can streamline repetitive, tedious tasks...
Read More

The Hidden Cost of Sexual Harassment

  • 06/10/2025
While sexual harassment is a profound violation of an individual's rights and wellbeing, its impact extends far beyond the personal harm to the victim; it carries a significant and often...
Read More

The Benefits of Local Know-How in HR

  • 30/09/2025
We’ve been helping organisations across Australia with HR and Recruitment for well over a decade now, and if there’s one thing we’ve learned, it’s that not only are no two...
Read More

How HR Consultants Can Help Startups With Workplace Policies

  • 25/09/2025
For startups, the focus is often on growth: securing funding, building products, and winning customers. But one area that can easily slip through the cracks is HR compliance, let alone...
Read More
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Employee Matters helps businesses in Sydney, Melbourne, Perth, Brisbane, and across all major Australian towns and cities with their HR and Recruitment needs.

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