Complete Outsourced
HR Solutions
Your own HR specialist, without the overheads.
We deliver tailored support that scales with your business.
Looking for HR outsourcing in Australia?
Employee Matters is your outsourced in-house HR team. We embed ourselves into your organisation, understanding your unique needs.
Employee Matters helps your organisation maximise profitability, sustainability and productivity through your employees. Our Employee Experts understand that every organisation is unique, so we analyse your HR pain points and provide a proactive HR strategy offering as much or as little HR & Recruitment help as you need, with an unrivalled level of tailored services and expertise.
Common HR Challenges That We Help Solve:
All of our Employee Experts have at least 10 years of experience solving HR challenges for organisations great and small. Some of the more common services and challenges that our clients come to us for include:
We conduct a complete audit of your current employee lifecycle, drafting and implementing compliant, bespoke policies that help mitigate risk while providing clear expectations for all employees, protecting your business from disputes and underpinning cultural performance.
Receive clear, sound guidance on managing difficult terminations and restructuring processes. We ensure all actions are fair, documented and fully compliant with Fair Work Australia, significantly reducing your exposure to costly claims and reputational damage.
Instantly boost your existing capacity by embedding one of our experienced Employee Experts into your team. This flexible support can handle everything from compliance projects and other specialist work to day-to-day operations, ensuring your core HR function remains effective without the overhead of hiring permanent employees.
Access immediate, expert support to manage complex employee complaints and formal investigations. We handle the entire process—from evidence gathering to final reporting—to ensure due diligence, procedural fairness, and a resolution that protects your commercial and legal position.
We provide strategic HR roadmaps to navigate periods of major change, including acquisitions, sales and restructuring. Our experts can help you manage sensitive workforce communications and ensure compliance with employment legislation, protecting your business’s value and culture.
Maximise the return on your people investment by implementing best-practice onboarding strategies and engagement frameworks. We design systems that accelerate new hire productivity and foster a positive culture, making your employees your greatest assets.
Eliminate the risk of payroll errors and back-payment liabilities with specialist Award interpretation. We conduct thorough analysis to ensure all employees are correctly classified and paid according to the latest legislative updates, giving you complete industrial compliance.
We manage these sensitive, high-risk complaints with urgency, expertise and discretion. Our process includes immediate intervention, confidential investigation and implementation of preventative training to uphold a safe workplace and mitigate significant health and safety exposure.
Employee Matters was founded in 2011. All our Employee Experts have at least 10 years of experience, with many having over 20 years. From Sydney to Melbourne to Perth and all across the country, our tried-and-tested methods and outsourced HR expertise are offered Australia-wide.
Why Outsource Your HR Needs?
With outsourced HR services, you can access expert advice at a fraction of the cost. Whether you need to supplement your HR team without the cost of hiring or you’re a small business without an HR department, outsourced HR services can help fill the gap. Outsourcing your HR gives you:
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Instant Access to Expert Advice
Gain immediate support from senior HR professionals to resolve urgent people issues and make confident, sound decisions without delay.
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Flexible, Tailored Solutions
We embed an HR Expert into your business, delivering a bespoke strategy and ongoing support that aligns precisely with your unique commercial needs.
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Cost-Effect Solutions
Our cleverly-designed solutions give you the HR expertise you need, customised to fit your budget, so you can maximise value while controlling expenditure.
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HR Compliance
We can help you meet Fair Work and WHS obligations, mitigating your exposure to costly risks and helping you protect your reputation as an employer.
Employee Matters can help you solve your immediate and long-term HR challenges, whether that be implementing new policies and procedures, redundancies, or compliance with Employee Relations (ER) legislation. We also provide complete outsourced Recruitment services, helping you hire top talent without the agency fees.
10+
Years of Experience
Partner with our HR Experts - all of whom have at least 10 years of experience helping organisations great and small make their employees their greatest assets.
89%
Customer Satisfaction Score
When asked about the service provided by our Employee/Recruitment Experts, 90% of our clients rate the service provided as 8/10 or higher!
+79
NPS Score
When asked their likelihood of recommending Employee Matters on a scale of 0 to 10, 95% of our clients gave us a score of 8/10 or higher!
Total Outsourced HR
Employee Matters provides you with a total outsourced HR solution, including:
Comprehensive
HR Roadmaps
Organisational culture
analysis & reporting
Writing and introducing
HR policies
Design and execution of
bespoke training
One-on-one coaching
and team workshops
Assistance with change
/ internal communications
Redundancy and
Fair Work assistance
Award interpretations
and classifications
Performance management
frameworks
Get in Touch
Tell us a bit about your business and we’ll be in touch to:
- Understand the challenges that are holding your team or growth back
- Show you how our embedded HR and Recruitment Experts can solve problems faster, without the overheads
- Identify high-impact areas where HR and Recruitment support could save you time, stress, and money
- Map out a tailored approach based on your goals, industry, and internal capabilities
Alternatively, you can call us on (02) 8021 4206.
Partner With Our Employee Experts
Our Employee Experts are here to partner with you for the long term, integrating with your business, understanding your unique requirements, and implementing a plan to get the results you need.
We work with:
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Internal HR departments
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Start-Ups
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Businesses Restructuring
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Rapid-Growth Businesses
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HR-Proactive Businesses
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Internal Recruitment Teams
HR Training Services
As part of our HR Pathways offering, Employee Matters also offers bespoke training on a vast range of HR topics such as:
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Advanced Behavioural Interviewing Skills for Manager
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Managing Bullying & Harassment at Work
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Performance Management of Poor Performers and Terminations
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Coaching for Performance
How We Work
When you choose our outsourced HR services, Employee Matters will be your HR partner, helping you develop a solution for your burning issues. We will embed an Employee Expert into your organisation, who acts as your in-house, outsourced HR specialist. Here’s how it works when you agree to work with us on ‘Achieving Success Through Your People’:
At the start of your HR journey with us, you can expect:
- A welcome from our Managing Director, Natasha Hawker
- Details about your Employee Expert
- Information on how you have helped with our giving program, just by signing up to our services
- Your Employee Expert to be in touch to meet with you and commence your HR journey with us
Your dedicated Employee Expert will then meet up with you to:
- Discuss your burning HR issue and make a start on resolving this for you
- Set up a time to complete data gathering for our Employee Metrics HR diagnostic tool
- Arrange for your other free resources to be delivered
Over the next few weeks your Employee Expert will:
- Work with you to resolve your burning HR issue
- Complete the Employee Metrics diagnostic report with a ‘traffic light’ risk indicator and recommended actions
- Agree your HR Roadmap; a one-year strategic HR plan for your organisation
With your plan in place we can agree your monthly hours of HR support and your Expert will:
- Conduct an initial meeting, covering scope of work, plans/strategies/next steps, end goal
- Work with you to deliver our promise
- Meetings to review and ensure progress, as per your requirements
- Status of any burning HR issues
- Measure success against your HR Roadmap
- Visibility of how your monthly hours have been used
- Any updates to your HR Roadmap (as required)
- Scheduled calls from our MD and GM for feedback
- What is working for you?
- What could we be doing better for you?
- Repeating pathways at the end of 12 months and reviewing and updating the HR Roadmap
Employee Matters was founded in 2011. All our Employee Experts have at least 10 years of experience, with many having over 20 years. From Sydney to Melbourne to Perth and all across the country, our tried-and-tested methods and outsourced HR expertise are offered Australia-wide.
Why Choose Employee Matters?
Employee Matters analyses your HR pain points and provides as much or as little HR & Recruitment services as you need. We deliver:
Cost-effective HR services
without compromising on quality
Flexibility - solutions tailor made
to your requirements and budget
A clear HR strategy that delivers
real business results
A Senior HR Manager who understands
your specific business needs
We embed in your business
and are invested in your success
HR best-practice education
for your people leaders
What Our Clients Say
Get in Touch
Get in touch today and let us show you how our outsourced HR Solutions can help you reduce risks and costs while boosting profitability by turning your employees into your greatest assets:
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