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Employing human resource (HR) consulting services can be a game-changer for your business. Whether you’re navigating rapid growth, facing complex compliance challenges, or simply don’t have the in-house HR expertise or capacity to ensure your current and future needs are met, a human resources consultant offers specialised support that keeps your people strategy strong and your risks low.

But like any professional relationship, the value you get from working with an HR consultant depends on how well you collaborate. At Employee Matters, we partner with businesses across Australia to deliver tailored, practical HR solutions. We know that the best outcomes are the result of clients and consultants working together with clarity, trust, and purpose.

Here’s how to get the most from human resource consulting and build a productive partnership that supports your long-term success.

1. Start With Clear Objectives

Before diving into projects or tasks, define what you want to achieve from human resource consulting. Are you trying to build a recruitment pipeline? Improve compliance? Strengthen your leadership capability? The more clearly you articulate your goals, the better your human resources consultant can align their strategy and support.

Ask yourself:

• What problems are we trying to solve?
• What does success look like in 3, 6, or 12 months?
• Are there deadlines, budget constraints, or cultural factors to consider?

When goals are clear from the outset, your human resources consultant becomes a strategic partner, not just a task-ticker.

2. Be Transparent About Your Business and Challenges

• Your current team structure
• Any known compliance risks or pain points
• Plans for business growth or restructuring
• Cultural values or sensitivities within your organisation

3. Define Roles and Expectations Early

Defining clear roles and expectations prevents miscommunication and ensure a smoother collaboration. Discuss up front:

• Who your internal point of contact will be
• What level of access the human resources consultant will have (e.g. to employee records, payroll, etc.)
• Expected timelines and deliverables
• How success will be measured

At Employee Matters, you’ll have an initial kick-off session with your designated Employee Expert to discuss your HR issues and how to make a start on resolving them. We’ll outline priorities, communication processes, and mutual expectations, setting the relationship up for success from day one.

4. Maintain Open and Timely Communication

Human resources consultants work best when they’re kept in the loop. At Employee Matters, we implement regular updates, check-ins, and ask for your feedback, so we can keep your projects on track.

Your Employee Expert will embed themselves into your business, learning how your organisation works and how to best approach solutions. We ensure that we maintain an open line of communication so that we can collaborate effectively.

5. Be Open to Change

Sometimes, human resources consultants will identify gaps or recommend changes that challenge the way you’ve always done things. That might mean updating employment contracts, changing how you manage under performance, or revamping your recruitment process.

These conversations can feel uncomfortable, but they’re often where the biggest gains lie. A good human resources consultant doesn’t just give you options. They help you implement change with care and confidence.

At Employee Matters, we don’t believe in a one-size-fits-all solution for human resource consulting. We’ll explain the ‘why’ behind our recommendations and work with you to make them practical and sustainable in your unique environment.

6. Involve the Right Stakeholders

For HR strategies to stick, you need to involve the right stakeholders. Make sure key decision-makers such as directors, team leaders, and finance managers, are part of key conversations, especially if the work involves:

• Strategic workforce planning
• Culture and engagement initiatives
• Redundancies or restructures
• Leadership training & development

This ensures alignment across the business and avoids unnecessary delays or resistance during implementation.

7. Leverage Their Full Expertise

HR consultants often have broader expertise than you might expect. When you choose Employee Matters for your human resource consulting, you’ll be assigned a dedicated Employee Expert who has experience across recruitment, employee relations, performance management, training, compliance, HR tech, and much more. In addition, if they don’t immediately have the solution to a unique situation on hand, they’ll be supported by our team of HR Experts – think if it as having access to an ‘HR hive mind’ - a wealth of professional knowledge and experience across a broad range of subjects and scenarios.

Don’t be afraid to ask:

• Can you help us design a better onboarding process?
• Do you have templates for this?
• Can we get training for our managers?

At Employee Matters, your Employee Expert will prompt these conversations and help you utilise the resources and solutions we have.

8. Track Progress and Celebrate Wins

Keep track of milestones and take time to recognise the progress you’ve made, whether it’s improved retention, a successful policy rollout, or your first audit-ready HR system.

Celebrating these wins helps reinforce the value of HR in your business and strengthens your long-term commitment to good people practices.

Human resource consulting with Employee Matters is more than outsourcing. We embed ourselves into your business, building a partnership that adds long-term value. When you approach the relationship with openness, clarity, and commitment, your consultant becomes an extension of your team: solving problems, protecting your business, and unlocking your people potential.

Ready to collaborate with human resources consultants who care about your success?